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Please enter your order number (shown on the purchase completion screen and in the purchase email), the last 4 digits of the card you used, and the URL of the purchased article below, and write the purchase date/time in the message. After verifying the purchase, we will resend the purchase email to the address used at the time of purchase. If you do not know the order number, you may leave it blank.

Order number ：

※The most recent order number automatically saved in your browser has been auto-filled.

The last 4 digits of the card number ：

URL of the purchased article ：

There may be a different purchase account.Please enter your order number (shown on the purchase completion screen and in the purchase email), the last 4 digits of the card you used, and the URL of the purchased article below, and write the purchase date/time in the message. After verifying the purchase, we will resend the purchase email to the address used at the time of purchase. If you do not know the order number, you may leave it blank.

Order number ：

※The most recent order number automatically saved in your browser has been auto-filled.

The last 4 digits of the card number ：

URL of the purchased article ：

From your Active Reader Plans, select the title you wish to view. The displayed page will list all available content. On the content page, you can sign in via “Sign in to restore purchase” to access the content.

You can resend the purchase email yourself from the codoc management screen. If you cannot sign in, please provide the last four digits of the card used for the purchase, the article URL, and the purchase date.

We cannot answer questions about the content being sold. Please contact the creator who is distributing the content directly.

As stated in our service terms, refunds and returns are not supported. Please contact the creator who is distributing the content directly.

You can cancel your reader plan from the Reader Plans section of your dashboard.

After requesting a transfer, the 'transfer confirmation' process, which includes checking the payment status, takes from 1 to 30 business days. After the transfer confirmation is completed, the funds are usually deposited within 4 business days. Also, a notification email will be sent when the 'transfer confirmation' is completed.

Please check the FAQ first.

We accept reports and removal requests regarding content delivered on our service. Please enter the URL of the relevant article below, and describe the reason for your report or removal request in the message field.

URL of the relevant article ：

If there are multiple, enter each on a new line